Add a Facebook Page to Create a Messenger Channel
Facebook has updated their integration policies, so you can now easily connect a Facebook page to create a Messenger channel in just moments.
If you've already integrated a bot under Facebook's old policies, then you do not need to take any further action. Your channel will continue to work as always.
Go to your Workspace Settings page and click the 'New Channel' button.
Scroll down to the Facebook Messenger section.
Here, review the directions and then click the 'Add Facebook Page' button.
Log in to your Facebook account and then choose to give textit access to all your current businesses (the one you select) or all current and future businesses.
Choose the page(s) you want to give textit access to. You can give access to all of your current and future pages, or select the ones you want by checking the box(es).
Approve the next steps. and you will automatically be taken back to textit to choose which page you are adding, click on it.mplete the steps
That's it! You'll be taken to your new channel's page where you can view your channel log.
You can now create a trigger that will refer a contact when a new conversation is started on Messenger.
Note that Facebook has updated their API to require that all messages sent to a contact after 24 hours have an appropriate 'tag', or what we call a '[topic](/en/article/adding-a-topic-to-your-facebook-messenger-flow-1dh8bm0/)'.
Message tags allow you to send important and relevant 1:1 updates to contacts outside the standard messaging window of 24 hours after a contact's last message. You will need to add a topic to your Messenger flows to ensure your flow sends if outside of the 24 hour window.
If there is a problem with your integration, you do not need to remove the channel. You can simply click the 'Reconnect' button found within the channel page in your Workspace Settings to refresh the authentication token.
Questions? Send us a message via the support widget in the bottom right corner of your browser.
If you've already integrated a bot under Facebook's old policies, then you do not need to take any further action. Your channel will continue to work as always.
Add a Page
Go to your Workspace Settings page and click the 'New Channel' button.
Scroll down to the Facebook Messenger section.
Here, review the directions and then click the 'Add Facebook Page' button.
Log in to your Facebook account and then choose to give textit access to all your current businesses (the one you select) or all current and future businesses.
Choose the page(s) you want to give textit access to. You can give access to all of your current and future pages, or select the ones you want by checking the box(es).
Approve the next steps. and you will automatically be taken back to textit to choose which page you are adding, click on it.mplete the steps
That's it! You'll be taken to your new channel's page where you can view your channel log.
You can now create a trigger that will refer a contact when a new conversation is started on Messenger.
Facebook Topics
Note that Facebook has updated their API to require that all messages sent to a contact after 24 hours have an appropriate 'tag', or what we call a '[topic](/en/article/adding-a-topic-to-your-facebook-messenger-flow-1dh8bm0/)'.
Message tags allow you to send important and relevant 1:1 updates to contacts outside the standard messaging window of 24 hours after a contact's last message. You will need to add a topic to your Messenger flows to ensure your flow sends if outside of the 24 hour window.
Reconnecting Your Page
If there is a problem with your integration, you do not need to remove the channel. You can simply click the 'Reconnect' button found within the channel page in your Workspace Settings to refresh the authentication token.
Questions? Send us a message via the support widget in the bottom right corner of your browser.
Updated on: 18/07/2024
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