Assigning Keywords to a Flow
You can assign keywords to a flow to allow your contacts to start it at their discretion. A keyword is the first word in an incoming message.
To assign a keyword to a flow from the flow editor:
(1) Navigate to the flows tab and choose a flow.
(2) Select "Edit" from the ☰ menu icon in the top right portion of the flow editor.
(3) Add your keyword(s). Note that they aren't case sensitive; for example, REGISTER, Register and register will be treated the same.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-06-14-at-1128_da060i.png)
You can check the "Ignore triggers" box to prevent your contacts from triggering other flows while active in the flow you're editing. When this box is checked, a contact can't enter a new flow if they send a keyword assigned to a different flow.
Note that you can also create new keywords to assign to a flow via the Triggers tab.
To assign a keyword to a flow from the flow editor:
(1) Navigate to the flows tab and choose a flow.
(2) Select "Edit" from the ☰ menu icon in the top right portion of the flow editor.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-06-14-at-1127_1njn6da.png)
(3) Add your keyword(s). Note that they aren't case sensitive; for example, REGISTER, Register and register will be treated the same.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-06-14-at-1128_da060i.png)
Ignore Triggers
You can check the "Ignore triggers" box to prevent your contacts from triggering other flows while active in the flow you're editing. When this box is checked, a contact can't enter a new flow if they send a keyword assigned to a different flow.
Creating Keywords from the Triggers tab
Note that you can also create new keywords to assign to a flow via the Triggers tab.
Updated on: 27/09/2023
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