Split by Flow Result
Use this Split Action to evaluate a sequence of values separated by a space ( ), period (.) or plus sign (+).
As an example, you might record the birth of a child by soliciting messages in the following format: "birth [gender]+[name]+[mother's birth year]," which could yield the result "birth f+Noel+1985".
In the case above, the term "birth" acts as a keyword trigger, initiating the flow.
In the following example, we create a flow that collects and evaluates a sequence of values, Gender, Name, and Mother's Birth Year.
After sending an initial message, create a Wait for Response action with an open-ended response rule has any of the words to collect messages directed to this flow via the "birth" keyword trigger. Save the result as "Message."
Note: This response rule must remain open-ended, as it will collect all messages that contain the keyword we've designated, "Birth". Once we've stripped the initial message of its keyword, we can go about evaluating each field using a series of Split by Flow Result actions.
![](https://storage.crisp.chat/users/helpdesk/website/8205ce885dc8a800/26f9064f-d3b4-4b77-bb42-f90be8_orktz6.png)
Remove the keyword trigger to isolate the submission as the flow variable @results.message (Split by Flow Result actions may only evaluate flow results variables). To do so, create a Split Action that splits the initial message by expression. In the example pictured below, we apply the @(REMOVE_FIRST_WORD()) function to the incoming message (referenced using @input.text). The resulting expression should read @(REMOVE_FIRST_WORD(input.text)).
Save the resulting flow variable as "Fields" to yield only the values delimited by a plus sign. To review, the values we'll submit will follow the format [gender]+[name]+[mother's birth year]. Each bracket value is assigned its own field. Gender is the first field, Name the second, and Mother's Birth Year the third.
![](https://storage.crisp.chat/users/helpdesk/website/e24b5a6d49a21800/80eb5662-059a-45e0-9f0f-c20917_1i8wrxg.png)
Add a Split by Flow Result action to evaluate Gender, the first field delimited by a plus sign. Create a response rule for each gender that categorizes the short form values "m" or "f" as their long form counterparts, and save the resulting flow variable as "Gender."
![](https://storage.crisp.chat/users/helpdesk/website/54138becb3661000/87f7f8cd-f924-4bff-ae1d-e8b7b9_1k5xsbc.png)
Note that you will need to click the "Advanced" tab at the top of the node to delimit your result for each of your Split by Flow Result actions:
![](https://storage.crisp.chat/users/helpdesk/website/a327cd455523c800/2d937917-a302-445c-b3f0-957b14_1ktcwgr.png)
Add a Send Message action that addresses incorrectly formatted "Gender" values and asks the contact to resubmit the message.
![](https://storage.crisp.chat/users/helpdesk/website/58f7dfb772cad000/6444eb9e-2270-48cb-b6b0-fb62af_1869uuc.png)
In the example pictured above, we've formatted the error message to repeat the contact's initial message using the @results.fields variable, so they can see how their response compares to the expected format, and ask them to resubmit.
Add a second Split by Flow Result action to evaluate "Name", the second field delimited by a plus. This time, it's the name of the child. You can create an "_is not empty_" response rule to ensure the second field has a value, then categorize it as "_Has Name_" and save the resulting flow variable as "Name." Again, be sure to check the Delimit Result box in the Advanced tab.
![](https://storage.crisp.chat/users/helpdesk/website/f2be846bd4082800/8d3d0748-7bb7-420c-a283-bff273_1d9ywfw.png)
Add a Send Message action that addresses incorrectly formatted "Name" values and asks the contact to resubmit.
![](https://storage.crisp.chat/users/helpdesk/website/baf7281f7541800/dff2e23c-2628-4021-b40d-a14aa0_1u79p2n.png)
Add a third Split by Flow Result action to evaluate "Birth Year", the third field delimited by a plus. Add a "_has a number between_" response rule to ensure the third field contains a valid birth year and save the resulting flow variable as "Birth Year".
![](https://storage.crisp.chat/users/helpdesk/website/a5762d10697e38/82322c6f-43ca-46d9-9f37-f9eadb_1n1mx0h.png)
Add a Send Message action that addresses invalid "Birth Year" values and asks the contact to resubmit.
![](https://storage.crisp.chat/users/helpdesk/website/e97f0385b70d1800/65437d33-c385-4351-b894-d8ee03_1aopv9g.png)
Finish the flow by adding a Send Message action that confirms the message form submission by referencing the values submitted by the contact.
![](https://storage.crisp.chat/users/helpdesk/website/d374cc8b61500800/ff5e5bc0-e531-4490-93a2-9f0a3b_1jmdcto.png)
The resulting flow should look similar to the example pictured below.
![](https://storage.crisp.chat/users/helpdesk/website/8f57f09552366000/bd520ae8-d232-4c19-8ecc-2f1136_1dw9lrb.png)
Need more than nine fields? Use the Split by Expression action and the following function:
FIELD(text, index, [delimiter])
Reference a field in a string separated by a delimiter:
@(field(results.field, 1, "+"))
As an example, you might record the birth of a child by soliciting messages in the following format: "birth [gender]+[name]+[mother's birth year]," which could yield the result "birth f+Noel+1985".
In the case above, the term "birth" acts as a keyword trigger, initiating the flow.
In the following example, we create a flow that collects and evaluates a sequence of values, Gender, Name, and Mother's Birth Year.
After sending an initial message, create a Wait for Response action with an open-ended response rule has any of the words to collect messages directed to this flow via the "birth" keyword trigger. Save the result as "Message."
Note: This response rule must remain open-ended, as it will collect all messages that contain the keyword we've designated, "Birth". Once we've stripped the initial message of its keyword, we can go about evaluating each field using a series of Split by Flow Result actions.
![](https://storage.crisp.chat/users/helpdesk/website/8205ce885dc8a800/26f9064f-d3b4-4b77-bb42-f90be8_orktz6.png)
Remove the keyword trigger to isolate the submission as the flow variable @results.message (Split by Flow Result actions may only evaluate flow results variables). To do so, create a Split Action that splits the initial message by expression. In the example pictured below, we apply the @(REMOVE_FIRST_WORD()) function to the incoming message (referenced using @input.text). The resulting expression should read @(REMOVE_FIRST_WORD(input.text)).
Save the resulting flow variable as "Fields" to yield only the values delimited by a plus sign. To review, the values we'll submit will follow the format [gender]+[name]+[mother's birth year]. Each bracket value is assigned its own field. Gender is the first field, Name the second, and Mother's Birth Year the third.
![](https://storage.crisp.chat/users/helpdesk/website/e24b5a6d49a21800/80eb5662-059a-45e0-9f0f-c20917_1i8wrxg.png)
Add a Split by Flow Result action to evaluate Gender, the first field delimited by a plus sign. Create a response rule for each gender that categorizes the short form values "m" or "f" as their long form counterparts, and save the resulting flow variable as "Gender."
![](https://storage.crisp.chat/users/helpdesk/website/54138becb3661000/87f7f8cd-f924-4bff-ae1d-e8b7b9_1k5xsbc.png)
Note that you will need to click the "Advanced" tab at the top of the node to delimit your result for each of your Split by Flow Result actions:
![](https://storage.crisp.chat/users/helpdesk/website/a327cd455523c800/2d937917-a302-445c-b3f0-957b14_1ktcwgr.png)
Add a Send Message action that addresses incorrectly formatted "Gender" values and asks the contact to resubmit the message.
![](https://storage.crisp.chat/users/helpdesk/website/58f7dfb772cad000/6444eb9e-2270-48cb-b6b0-fb62af_1869uuc.png)
In the example pictured above, we've formatted the error message to repeat the contact's initial message using the @results.fields variable, so they can see how their response compares to the expected format, and ask them to resubmit.
Add a second Split by Flow Result action to evaluate "Name", the second field delimited by a plus. This time, it's the name of the child. You can create an "_is not empty_" response rule to ensure the second field has a value, then categorize it as "_Has Name_" and save the resulting flow variable as "Name." Again, be sure to check the Delimit Result box in the Advanced tab.
![](https://storage.crisp.chat/users/helpdesk/website/f2be846bd4082800/8d3d0748-7bb7-420c-a283-bff273_1d9ywfw.png)
Add a Send Message action that addresses incorrectly formatted "Name" values and asks the contact to resubmit.
![](https://storage.crisp.chat/users/helpdesk/website/baf7281f7541800/dff2e23c-2628-4021-b40d-a14aa0_1u79p2n.png)
Add a third Split by Flow Result action to evaluate "Birth Year", the third field delimited by a plus. Add a "_has a number between_" response rule to ensure the third field contains a valid birth year and save the resulting flow variable as "Birth Year".
![](https://storage.crisp.chat/users/helpdesk/website/a5762d10697e38/82322c6f-43ca-46d9-9f37-f9eadb_1n1mx0h.png)
Add a Send Message action that addresses invalid "Birth Year" values and asks the contact to resubmit.
![](https://storage.crisp.chat/users/helpdesk/website/e97f0385b70d1800/65437d33-c385-4351-b894-d8ee03_1aopv9g.png)
Finish the flow by adding a Send Message action that confirms the message form submission by referencing the values submitted by the contact.
![](https://storage.crisp.chat/users/helpdesk/website/d374cc8b61500800/ff5e5bc0-e531-4490-93a2-9f0a3b_1jmdcto.png)
The resulting flow should look similar to the example pictured below.
![](https://storage.crisp.chat/users/helpdesk/website/8f57f09552366000/bd520ae8-d232-4c19-8ecc-2f1136_1dw9lrb.png)
Need more than nine fields? Use the Split by Expression action and the following function:
FIELD(text, index, [delimiter])
Reference a field in a string separated by a delimiter:
@(field(results.field, 1, "+"))
Updated on: 19/06/2023
Thank you!