Troubleshooting
Use the articles here to understand how to test your flows and troubleshoot errors.
Twilio Trial Numbers
Twilio allows users to try out their platform using a trial number. A Twilio trial number, however, is not sufficient for testing. A number must be purchased…
Tracking and Managing Opt-Outs
You may want to inform your contacts that they have the ability to opt out at any time. Here's how to track and manage those that do so: Using an SMS gateway…
Conducting a Pilot Test
After testing your flows in the simulator, you’re ready to move to the second step in our recommended testing protocol: the pilot test. A pilot test, or…
Why conduct a usability test?
Why conduct a usability test? Now that you've chosen the perfect flow, you can conduct a usability test to make sure it provides a good experience for your…
Troubleshooting Delivery Errors
This guide is intended to help you troubleshoot delivery errors on SMS channels. There are a few possible causes depending on the channel you're using: Twilio…
Why Didn't My Message Send?
Occasionally, a message will not send properly or will not be received by a contact. When this happens, you can track down the exact error by checking the…
Best Practices: Testing your Flows before Launching
Using the simulator is an excellent way to test a flow while building, but nothing beats a real-world test before you launch. Conducting test-runs with real…
A/B Testing your Flows
Within the platform, you can use the Split Randomly action to create equally distributed pathways through which your contacts will randomly pass, enabling you…
Searching Within Flows and Messages
You can easily search for content within your flows, messages, or contact chat history. In a Flow Use the search function in your flows. This can be accessed…