Adding Channels
You can add a channel to your workspace by navigating to your account settings page. Simply click the settings icon at the bottom left corner of your screen, then click the + New channel button.
After you have added a channel, it will automatically start processing, it can send and recieve messages. You may decide to stop sending messages but without losing the channel's integration and history. To do that, head to the channel's page and click on the menu icon at the top right, the on 'Edit'.
From the edit window, uncheck the box Enabled
Once you uncheck that box, messages will stop sending from that channel. Messages that were sent before you uncheck the box will still get delivered.
Questions about channel types? Check out our Introduction to Channels article.
Need to know how to add a specific type of channel? Head over to the channels collection in our Help Center.
Disabling an existing channel
After you have added a channel, it will automatically start processing, it can send and recieve messages. You may decide to stop sending messages but without losing the channel's integration and history. To do that, head to the channel's page and click on the menu icon at the top right, the on 'Edit'.
From the edit window, uncheck the box Enabled
Once you uncheck that box, messages will stop sending from that channel. Messages that were sent before you uncheck the box will still get delivered.
Questions about channel types? Check out our Introduction to Channels article.
Need to know how to add a specific type of channel? Head over to the channels collection in our Help Center.
Updated on: 21/02/2025
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