Artificial Intelligence
We've recently added a new section within the Settings page for Artificial Intelligence. Here, you can add Large Language Models (LLMs) to unlock AI assisted features. We've released auto-translation to make multi-language flows even easier to use. Keep reading to learn how to add your LLM and create your auto-translated multi-language flow.
In addition to auto-translation in multi-language flows via LLMs, you can also utilize ChatGPT in flows by using it with a Webhook action. We will be rolling out more AI assisted features in the coming year, so stay tuned!
First, go to your workspace settings page and navigate to the AI section at the left.
Click on the dropdown menu and select between OpenAI or Anthropic for your model.
Enter your API Key, which you'll find in your chosen AI service's dashboard page. In this example, we're going with OpenAI.
After adding your key, you'll be prompted to choose the available models.
Give your model a name.
That's it! Your LLM is now integrated to your TextIt workspace.
After you've added an LLM, you're ready to start auto-translating flows.
Before you build a flow, make sure you've already added additional languages to your workspace. Without these, only your default language will appear in the flow editor!
In our example flow below, we're translating a message from English to Spanish. After creating the Send Message node in English, we'll toggle to Spanish by clicking the "Spanish" link at the top right.
After toggling to Spanish, the Send Message node will turn yellow. A new tab will automatically appear on the right of the flow editor called "Flow Translation". Click on this.
A new editor will pop up which shows you all the nodes that need translation. You can click the "Auto Translate" button to avoid manually translating each node. If you don't see this button, you haven't integrated your LLM!
You may have multiple LLMs integrated to your workspace, so select the one you wish to use.
The LLM AI model will then immediately translate your flow. You'll see the completion percentage in the pop up so you know whether there are any additional nodes or categories on 'Wait for Response' nodes that still need translation. Note that the 'Make Default' button will optionally allow you to switch your default language to your secondary language, in this case Spanish.
While LLMs are extremely powerful and accurate tools, they aren't perfect. Do not send your flow to contacts without reviewing the translations!
When using SMS and translating into languages with extended characters, mindful of message length. SMS messages by default are 160 characters, but only if they contain the standard GSM7 alphabet. If you use characters outside this (e.g., emojis or Chinese characters), the message gets sent as Unicode, which changes the limit to 70 characters.
Questions? Send us a message via the support widget at the bottom right of your browser.
In addition to auto-translation in multi-language flows via LLMs, you can also utilize ChatGPT in flows by using it with a Webhook action. We will be rolling out more AI assisted features in the coming year, so stay tuned!
Add your Model
First, go to your workspace settings page and navigate to the AI section at the left.
Click on the dropdown menu and select between OpenAI or Anthropic for your model.
Enter your API Key, which you'll find in your chosen AI service's dashboard page. In this example, we're going with OpenAI.
After adding your key, you'll be prompted to choose the available models.
Give your model a name.
That's it! Your LLM is now integrated to your TextIt workspace.
Build your Multi-Language Flow
After you've added an LLM, you're ready to start auto-translating flows.
Before you build a flow, make sure you've already added additional languages to your workspace. Without these, only your default language will appear in the flow editor!
In our example flow below, we're translating a message from English to Spanish. After creating the Send Message node in English, we'll toggle to Spanish by clicking the "Spanish" link at the top right.
After toggling to Spanish, the Send Message node will turn yellow. A new tab will automatically appear on the right of the flow editor called "Flow Translation". Click on this.
A new editor will pop up which shows you all the nodes that need translation. You can click the "Auto Translate" button to avoid manually translating each node. If you don't see this button, you haven't integrated your LLM!
You may have multiple LLMs integrated to your workspace, so select the one you wish to use.
The LLM AI model will then immediately translate your flow. You'll see the completion percentage in the pop up so you know whether there are any additional nodes or categories on 'Wait for Response' nodes that still need translation. Note that the 'Make Default' button will optionally allow you to switch your default language to your secondary language, in this case Spanish.
Considerations
While LLMs are extremely powerful and accurate tools, they aren't perfect. Do not send your flow to contacts without reviewing the translations!
When using SMS and translating into languages with extended characters, mindful of message length. SMS messages by default are 160 characters, but only if they contain the standard GSM7 alphabet. If you use characters outside this (e.g., emojis or Chinese characters), the message gets sent as Unicode, which changes the limit to 70 characters.
Questions? Send us a message via the support widget at the bottom right of your browser.
Updated on: 04/04/2025
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