Articles on: Flows

Sending a Message to a Group

Sending a message to a group of contacts is as easy as creating a flow. Once you've created your flow, add an action containing the message you'd like to send and then select your target group from the contacts dropdown in the flow start dialog.

Let's walk through the steps.

First click on the Flows tab in the navigation bar.

From the Flows page, click on "Create Flow". Name your flow and leave the other settings as their defaults, clicking "Create" when done.

You will be taken to the flow editor for your new flow. Click on the "Create Message" button.

In the dialog that appears, enter the text of the message you want to send. Make sure to use the "Send the Contact a Message" action. Once complete click "Ok".

Now click on the "Start Flow" button. In the dialog that appears you can select the groups you want to receive your message.

Once your group is selected, check the settings you'd like to apply and click 'Start Flow' to send the flow. 

Skip inactive contacts will only include contacts who have sent a message in the last 90 days.

Skip contacts currently in a flow will avoid interrupting a contact who is already in a flow, as contacts can only be active in one Messaging flow at a time. Need to send a new flow without interrupting a current one? Check out Background flows.

Skip repeat contacts will avoid restarting a contact who has been in this flow in the last 90 days.

More on starting a flow here.

Updated on: 06/10/2023

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