Start Flow Sending Options

When you manually start a flow, you'll notice that there are checkboxes within the dialog box. These are the sending options that:

Active contacts: Checking this box means the flow start will only include contacts who have sent a message in the last 90, 180, or 365 days.

Skip contacts currently in a flow: To avoid interrupting a contact who is already in a flow, be sure to check this box. Remember that contacts can only be active in one Messaging flow at a time. Need to start a flow without interrupting any contacts from another flow? Check out Background flows!

Inactive contacts: By checking this box, you'll allow contacts who haven't interacted with this flow in the last 90 days to be able do so.

Questions? Send us a message via the support widget in the bottom right corner.

Updated on: 18/03/2025