Getting Started
Read up on some account basics or tips on authoring messages.
Terms Reference
Action - An action is a node in your flow. For example, Send Message, Update the Contact and Send Email are actions. Administrator Role - A workspace…
Workspace Settings Primer
Your workspace settings page is the heart of your workspace. From here, you can: View, add, or remove channels Manage child workspaces Edit the name of your…
Managing your Timezone and Date Format Settings
Your workspace's Timezone and Date Format should match those of the region in which you're sending and receiving messages. These settings affect features that…
Multi-Login Support: Adding, Editing & Removing Multiple Account Roles
Users on the subscription billing plan can access multi-login support, which lets them add multiple logins with different roles to a workspace. This feature is…
Where to Begin: A New User Guide
Add your first channel A channel is a phone number or social network account that we can use to send and receive messages on your behalf. Your flows won't send…
Message Content Basics
Learn the basics to ensure a high completion rate: Message Length When you enter content into a Send Message action, TextIt supports text of up to 4096…
Managing Your Language Settings
Default Language Your workspace's default language is the language your flows appear in within the flow editor. The Default Flow Language setting does not…
Message Content Best Practices
The following guide draws from the experiences of the US Centers for Disease Control & Prevention, Kaiser Permanente, and Code for America's GetCalFresh…
Enabling Two-Factor Authentication
You can make your login more secure by enabling two-factor authentication, also called 2FA. Here's how: Log in to your account, click the icon with your…
Managing your API Tokens
We've overhauled the UI for API Tokens to improve your experience and provide greater security. Users now have to explicitly create an API token when they open…
Creating a New Account
Creating an account is quick and free. All new accounts are free for 90 days with up to 100 contacts and have full access to the product. After 90 days, users…
Using the Simulator
An important part of building something is testing it. For this reason, we've included a simulator in the flow editor that lets you test your flows from a…