Getting Started
Read up on some account basics or tips on authoring messages.
Terms Reference
Action - An action is a node in your flow. For example, 'Send Message'. 'Update the Contact' and 'Send Email' are actions. Administrator Role - An account…
Workspace Settings Primer
Your workspace settings page is the heart of your workspace. From here, you can: View, add, or remove channels Manage child workspaces Edit the name of your…
Managing your Timezone and Date Format Settings
It's important that your account's Timezone and Date Format match those of the region in which you're sending and receiving messages. These settings affect…
Multi-Login Support: Adding, Editing & Removing Multiple Account Roles
Users on the subscription billing plan can access multi-login support, which allows them to add multiple logins of varying roles to the account. This feature…
Where to Begin: A New User Guide
Add your first channel A channel is a phone number or social network account that we can use to send and receive messages on your behalf. It's important to…
Message Content Basics
Learn the basics to ensure a high completion rate: Message Length When entering your content into a Send Message action, textit will support a text with up to…
Managing Your Language Settings
Default Language Your account's default Language is the language in which your flows appear within the flow editor. Note that the Default Language setting does…
Message Content Best Practices
The following guide draws from the experiences of the US Centers for Disease Control & Prevention, Kaiser Permanente, and Code for America's GetCalFresh…
Enabling Two-Factor Authentication
Looking to make your workspace login even more secure? You can now enable two-factor authentication, also called 2FA. Here's how: Log in to your account and…
Managing your API Tokens
We've overhauled the UI for API Tokens to improve your experience and provide greater security. Now, users must explicitly create an API token when they open a…
Creating a New Account
Creating an account is quick, simple and free. All new accounts are free for 90 days with up to 100 contacts and offer full access to the product. After 90…
Using the Simulator
An important part of building something is testing it out. For this reason, we've included a simulator in the flow editor that allows you to test your flows…