Voice (IVR)
Interactive Voice Response (IVR) workflows allow you to send recorded voice messages which can be responded to by using their keypad or recording a message.
Creating a Voice (IVR) Flow
Interactive Voice Response (IVR) workflows allow you to send recorded voice messages that your contacts can respond to using their keypad or by recording their…
Adding Audio to Say Message Actions
You can add your own audio to your messages by recording yourself with a microphone or headset in QuickTime or Windows' Sound Recorder. Once your messages are…
Simulating an IVR Flow
To test your IVR flow, click the dark grey Phone Simulator button in the flow editor, and you'll experience the call as your contacts would. When the flow asks…
IVR Flow Split Actions
The Split Actions available in a voice flow differ slightly from the standard messaging Split Actions because callers respond using their keypad. Menu…
Replaying a Contact Recording
The Play Recording action plays back a contact's voice message collected by a Make Recording action. Use it to confirm a contact's response, or to let contacts…
Forwarding Calls in Voice (IVR) Flows
Use the Redirect Call split action in an IVR flow to redirect calls to another phone number. Here's how it works: In our example, the Advising Line asks…
Viewing Call Logs
Viewing Call Logs Call logs provide an audit trail for both successful and unsuccessful calls. To view them, open the Messages menu and click Calls: You'll see…
Configuring a Retry in an IVR (Voice) Flow
To configure your IVR flow to retry a call when the contact doesn't answer or the call doesn't connect, first open the flow in the editor. Then click the ☰…
Adding a Voice-enabled Twilio Number
You can buy a voice-enabled Twilio number and connect it to your TextIt account in a few minutes. If you're in a country where Twilio doesn't yet provide…