Voice (IVR)
Interactive Voice Response (IVR) workflows allow you to send recorded voice messages which can be responded to by using their keypad or recording a message.
Creating a Voice (IVR) Flow
Interactive Voice Response (IVR) workflows allow you to send recorded voice messages to which your contacts can respond by using their keypad or recording…
Adding Audio to Say Message Actions
You can add your own audio to your messages by grabbing a microphone or headset and recording yourself using QuickTime or Windows' Sound Recorder. Once your…
Simulating an IVR Flow
To test out your IVR flow, simply click the dark grey simulator icon, and you'll experience the call as your contacts would. Select 'audio' to respond using…
IVR Flow Split Actions
The Split Actions available within a voice workflow vary slightly from standard messaging Split Actions to conform to the keypad input method. Menu Selection…
Replaying a Contact Recording
The Play Recording action allows you to play a contact's voice message collected by a Make Recording action. This action is useful for verifying a contact's…
Forwarding Calls in Voice (IVR) Flows
Use the 'Redirect Call' Split Action in an IVR flow to redirect calls to another phone number. Here's how it works: In our example, we're asking contacts if…
Viewing Call Logs
Call logs provide an audit trail for both successful and unsuccessful calls. To access a Message tab, and click on the "Call" button: You'll see a list of…
Configuring a Retry in an IVR (Voice) Flow
To configure your IVR flow to retry sending when a contact doesn't answer the call or the call doesn't connect, first navigate to your flow's editor. Then,…
Adding a Voice-enabled Twilio Number
You can purchase a voice-enabled Twilio number and connect it to your Textit account in minutes, or, if you're in a country where Twilio doesn't yet provide…