Configuring a Retry in an IVR (Voice) Flow

To configure your IVR flow to retry a call when the contact doesn't answer or the call doesn't connect, first open the flow in the editor. Then click the ☰ menu icon and select Edit:

In the Edit Flow dialog that opens, use Retry call if unable to connect to choose how long to wait after a failed call before retrying:

When a call doesn't connect, we'll retry it after the interval you chose (30 minutes, 1 hour or 1 day), up to three times. Choose Never if you don't want the call retried.

If you have questions, send us a message through the support widget in the bottom-right corner of your browser. You can also read our other articles on using IVR.