Triggers

Introduction to Triggers

Triggers allow you to control how or when a flow begins. A flow can be triggered by a keyword or missed call and scheduled on a future date. To create a new…

Creating a Keyword Trigger that Starts a Flow

A keyword is the first word in a message and can be used to initiate a flow. For example, you can set a trigger using the keyword "JOIN" to start a flow that…

Group Inclusion & Exclusion on Triggers

Triggers let you control how or when a flow begins or can allow a contact to join a group. A flow can be triggered by a keyword or missed call and scheduled on…

Starting a Flow after Receiving a Call

If you've got IVR flows set up, you can use this trigger to start an IVR flow when you receive incoming calls from your contacts. Here's how to set up this…

Start a Flow When Facebook Refers a Contact.

Facebook Messenger's deep links make it easy for people to discover your chatbot. You can place the link anywhere and it will take them directly to your…

Start a Flow after Receiving a Message that Doesn't Match Any Keywords

Use this trigger to start a flow after receiving an uncaught message (a message not handled by any of your other flows or triggers). We refer to this as the…

Triggering a Flow When a Contact Initiates a Conversation

When a person starts a new conversation with your Facebook or Telegram bot, you can set expectations with a get started flow to kick off the experience. To…

Starting a Flow in the Future or on a Schedule

Use this trigger to schedule a flow sometime in the future, or repeat it on a daily, weekly or monthly basis. To trigger a flow in the future or on a schedule:…

Starting a Flow after a Ticket is Closed

After an Agent has resolved an open ticket, you can create a trigger that will automatically start the contact in a flow. This trigger is useful when you'd…

Filtering by Channel on Triggers

You can now filter by channel on all Trigger types that are based on channel activity. In the example below, only messages with the word "child" coming from…

Ignoring Keywords while in a Flow

When a contact sends a message that matches a keyword you've set to start a flow, they'll automatically be placed inside it by default. This means that if a…