Triggers

Introduction to Triggers

Triggers control how or when a flow begins. A flow can be started by a keyword or scheduled for a future date. To create a new trigger, go to Triggers and…

Creating a Keyword Trigger that Starts a Flow

Creating a Keyword Trigger that Starts a Flow A keyword is an assigned word in a message and can be used to start a flow. For example, you can set up a trigger…

Group Inclusion & Exclusion on Triggers

Triggers let you control how or when a flow begins. A flow can be triggered by a keyword or an incoming call, or scheduled for a future date. You can also set…

Starting a Flow after Receiving a Call

If you've set up IVR flows, you can use this trigger to start an IVR (Phone Call) flow when a contact calls you. Here's how to set up this trigger: Navigate to…

Start a Flow When Facebook Refers a Contact.

Facebook Messenger's deep links make it easy for people to discover your chatbot. You can place the link anywhere, and it will take people directly to your…

Start a Flow after Receiving a Message that Doesn't Match Any Keywords

Use this trigger to start a flow after receiving an uncaught message (a message not handled by any of your other flows or triggers). We refer to this as the…

Triggering a Flow When a Contact Initiates a Conversation

When a person starts a new conversation with your Facebook or Telegram bot, you can set expectations with a get started flow that kicks off the experience. To…

Starting a Flow in the Future or on a Schedule

Use this trigger to start a flow at a set time in the future, or to repeat it on a daily, weekly or monthly basis. To trigger a flow in the future or on a…

Starting a Flow after a Ticket is Closed

After an Agent has resolved an open ticket, you can create a trigger that automatically starts the contact in a flow. This is useful when you'd like to follow…

Filtering by Channel on Triggers

You can filter by channel on all trigger types that are based on channel activity. In the example below, the Channel field is set to Lakeside WhatsApp, so only…

Ignoring Keywords while in a Flow

When a contact sends a message that matches a keyword you've set to start a flow, they're placed in that flow by default. This means that if a contact is in…