Ignoring Keywords while in a Flow

When a contact sends a message that matches a keyword you've set to start a flow, they're placed in that flow by default. This means that if a contact is in Flow A and responds with a message that contains a keyword that starts Flow B, they'll leave Flow A for Flow B. This is useful when you want your contacts to be able to move between flows at will using keywords.

If you want to keep your contacts in a flow until they've either completed it or expired from it, you can configure the flow to ignore keyword triggers until your contacts have left it.

To tell a flow to ignore keyword triggers:

1. Navigate to the Flows tab and click the flow you'd like to modify.

2. Click the ☰ menu icon in the top right corner of the flow editor, then click Edit.

3. Check the Ignore triggers box ("Ignore keyword triggers while in this flow").

4. Click Save to complete your flow edit.