Message Folders

Message Folders represent different stages in the lifecycle of messages moving through your flows and campaigns.

Inbox

Messages that have been received from contacts. These are incoming texts (or other channel messages) that haven’t necessarily been processed yet or are simply stored for review.

Handled

Incoming messages that have already been processed by a flow or automation. Once TextIt routes a message through a flow, it moves from Inbox to Handled.

Archived

Messages (incoming or outgoing) that have been manually or automatically hidden from active views. They’re still stored, just not part of the main working queues. If you want to delete a message, it must first be archived. 

Outbox

Messages that are queued to be sent but haven’t gone out yet. This can happen if they’re waiting on scheduling, system processing, or delivery conditions.

Sent

Messages that have been successfully sent to the recipient. This doesn’t always guarantee the recipient saw them, just that TextIt handed them off to the delivery channel.

Failed

Messages that couldn’t be delivered. This might be due to invalid numbers, connectivity issues, carrier problems, or configuration errors. We can learn more about why a message failed by checking the message logs.

Updated on: 27/04/2026