FAQ
Get answers to our frequently asked questions.
Configuring your Reply-to Email
TextIt configures an automatic default address from which emails will be sent from flows. You can easily change this reply-to email address to a new one of…
Hosting & Data Security Compliance
Hosting & Data Security Compliance We host with Amazon Web Services, and all our data is stored solely in the United States. Our servers are protected by…
What is GDPR?
What is it? GDPR stands for General Data Protection Regulation. It became law in the EU on May 25, 2018. When the EU officially gave GDPR life, many of us were…
How does the platform decide which Channel sends a message?
Default Behavior If you have multiple channels of the same type connected to your account, the channel that the contact last initiated contact with will be…
Multi-Workspace Accounts
Our plan allows you to have one bill for many workspaces. It is intended for workspaces with use cases across multiple countries or projects, for example,…
Can I use the platform for Voice (IVR)?
You can build flows that use IVR (or even mix SMS & Voice interactions). To get started, add a voice Channel (such as Twilio) and select Phone Call as your…
User Account
As the logged-in user, regardless of your permissions on the workspace, you can edit your user information, such as your Name, Email, or Password.…
Does the platform have an API?
Yes! We have a robust API that would love to integrate with your service. Check it out here, or give it a test drive using our API Explorer.
Deleting a Workspace
If you need to delete a workspace that is no longer in use, please contact our support team by using the support widget located in the bottom right corner of…
Can I Make a Group Chat with TextIt?
We often get questions about group chat capabilities on TextIt. Users want to know if it's possible to create a space where multiple contacts can send to and…
Can I use the platform in my country?
The platform can be used in any country in the world. In certain countries, we make it easy to connect directly to carriers, but no matter where you are, you…
Message and Flow Archives
Messages and flow runs older than 90 days get moved to archives that you can access from your account page. This lets you easily download your historical data…
Updating Workspace Information
Need to update your workspace information? You can do that via your workspace settings page. First, click on the gear icon at the bottom left to take you to…
What is TCPA?
This guide is for informational purposes only. We recommend contacting an attorney to seek additional advice pertaining to the Telephone Consumer Protection…