FAQ
Get answers to our frequently asked questions.
Configuring your Reply-to Email
TextIt sends emails from flows from a default address, TextIt no-reply@textit.email. You can change this to an address of your own so that you receive replies…
Hosting & Data Security Compliance
Hosting & Data Security Compliance We host with Amazon Web Services, and all our data is stored solely in the United States. Our servers are protected by…
What is GDPR?
What is it? GDPR stands for General Data Protection Regulation. It became law in the EU on May 25, 2018. When GDPR took effect, many of us were inundated with…
How does the platform decide which Channel sends a message?
Default Behavior If you have multiple channels of the same type connected to your account, the channel the contact most recently contacted you through is…
Multi-Workspace Accounts
Our reseller plan lets you have one bill for many workspaces. It's intended for use cases across multiple countries or projects, where it's useful to create…
Can I use the platform for Voice (IVR)?
You can build flows that use IVR, or even mix SMS and voice interactions. To get started, add a voice channel (such as Twilio), then select Phone Call as the…
User Account
As the logged-in user, regardless of your permissions on the workspace, you can edit your user information, such as your name, email or password. You can also…
Does the platform have an API?
Yes! We have an API you can use to integrate with your service. Check it out here, or give it a test drive using our API Explorer.
Deleting a Workspace
If you need to delete a workspace that is no longer in use, contact our support team using the support widget in the bottom right corner of your screen, and…
Can I Make a Group Chat with TextIt?
We often get asked whether TextIt supports group chats, meaning a space where multiple contacts can send messages to and receive messages from both TextIt and…
Can I use the platform in my country?
The platform can be used in any country in the world. In certain countries, we make it easy to connect directly to carriers, but no matter where you are, you…
Message and Flow Archives
Message and Flow Archives Messages and flow runs older than 90 days are moved to archives that you can access from your account page. This lets you download…
Updating Workspace Information
You can update your workspace information from your workspace settings page. First, click the gear icon at the bottom left to open your Settings page. Change…
What is TCPA?
This guide is for informational purposes only. We recommend contacting an attorney for further advice on the Telephone Consumer Protection Act and SMS…
Using TextIt for Research and M&E
Our various integrations enable research organizations ranging from private sector market research firms to academic institutions to understand the attitudes…