• Smart Contact Groups

  Groups resulting from contact searches are called Smart Groups. Previously, we called them "Dynamic". Smart groups are unique in that they will continue to collect contacts who match the query that created them. Creating a Smart Group Once you enter a query, our platform will return the group of contacts who match it. In the example below, we've searched for contacts with the Total score above or equal to 10 : ![](https://storage.crisp.chatFew readers

• Adding or Removing Contacts in a Group

  From the Contact's Information Page If you want to edit an individual contact's group memberships by either adding or removing them, simply visit their contact information page and check under 'Details' on the right-hand side: Select new groups for the contact from the drop-down or remove groups by clicking the 'X' in front of the group name. Afterward, their group meFew readers

• Adding Contacts to a Group

  Adding Contacts to a Group Use the Add the contact to a group action to add a contact to a group from within a flow. Removing Contacts from Groups Use the Remove contact from a group action remove a contact from a group from withinFew readers

• Creating a Contact Group

  To create a group: Navigate to the Contacts tab. Click the Menu icon ☰. Give your group a name and click the "New group" button. Your new group will appear in the group directory on the left side of the page.Few readers

• Deleting Contact Groups

  Contact groups can be deleted by navigating to the group page and selecting the "Delete" option from the ☰ menu drop-down.Few readers

• Introduction to Contact Groups

  Contact groups allow you to segment your contacts into clusters based on their attributes or responses. Contacts can be placed in multiple groups, and you can create up to 200 groups on a Pro plan. See what else is included in your Pro plan from our pricing page. Learn how to create a contact group here. Within a flow, contacts can be moved to and from groups using the Add a contact to a group and **RemFew readers

• See where a group is being used

  Contact group usage can be seen by navigating to the group page and selecting the "Usages" option from the ☰ menu drop-down. Here we can see that the 'Housing Program' group is being used in the following campaigns & triggers:Few readers