• 'Open Tickets' Smart Group

  How can you easily identify which contacts have open tickets in order to follow up with them via a broadcast message or flow, add them to a group, or include & exclude them on triggers? We've made it easy by creating a default Smart Group in your contacts called 'Open Tickets'. Within the Contacts tab, you'll see the Open TicketSome readers

• Adding a TextIt Ticketing Service

  TextIt makes it easy to escalate contacts from automated flows with human agents, which means your team can assign, respond to, and close tickets, all without ever leaving your workspace. You can quickly see tickets that need your attention or tickets that have yet to be assigned in the unassigned folder. Adding agents Let's start by adding agents to handle the ticket. First, go to your workspace settings page by clicking the settings icon at the bottom left. Then click on Invitations. (hSome readers

• Opening a Ticket from the Contact Page

  TextIt makes it easy to escalate contacts from automated flows to one-on-one communication with human agents without ever leaving your workspace via tickets. You can now open a ticket directly with a contact without first entering a flow. Here's how: Head to the Contacts tab on the left-hand side: (https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-05-08-at-2335mracj1.pnFew readers