Messages

WhatsApp Templates Tab

To make your life easier, we've added a new section within the Messages tab that lists all of your WhatsApp templates on one page. From this list, you can view…

Message Folders

Message Folders represent different stages in the lifecycle of messages moving through your flows and campaigns. Inbox Messages that have been received from…

Sending an Email

Use the Send an Email action to send an email from within a flow. The resulting email may contain values referenced using the following variables: @contact…

Sending Manual Messages to Contacts or Groups

There are two options for sending manual messages, which are outside of flows, to your contacts. To send a message directly to a single contact, first navigate…

Deleting Messages from 'Archived' folder

Messages must first be archived in order to be deleted. Only incoming messages may be deleted; outgoing messages are kept to verify the origin of all messages…

Schedule a Message to be Sent Later

We allow you to schedule messages to be sent at a later date and time, and repeat them daily, weekly, monthly, or never. Note: Sending a scheduled message is…

Mastering Shortcuts Messages

Creating and Using Shortcuts You can now create and utilize shortcuts for faster messaging. Shortcuts allow you to insert pre-written responses for common…

Adding WhatsApp Templates to Broadcasts

You can now add your WhatsApp templates to Broadcast messages! This means that Facebook and WhatsApp contacts can be targeted at the same time as all other…

Labeling Messages

We allow you to add labels to classify responses. This makes it easier to organize your messages and sort through them when exported from the platform. Note…

Attaching a PDF URL to a Message

We've added a new feature that allows you to attach a PDF URL in addition to Image, Audio, and Video URLs. Attaching your PDF URL Once you've entered the flow…

Archiving Messages

Much like email, we allow you to archive incoming messages, while outgoing messages are kept to verify the origin of messages sent via the channels connected…

What's the Difference between 'Inbox' and 'Flows' Messages?

In the Messages tab, you'll notice that some incoming messages are found in the Inbox while others are in Handled. What's the distinction between these…

Exporting Messages

Messages can be exported to a spreadsheet document for review outside the platform. To export incoming and outgoing messages: Click the Messages tab. Click on…

Using Quick Replies from Broadcasts

Looking to send specific response options to your contacts? Quick replies are a feature that enables you to provide contacts on IP messaging channels such as…

Adding Quick Replies to your Messages

Quick replies are a feature that enables you to provide contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber, and Telegram with a…