Messages

WhatsApp Templates Tab

The Templates section of the Messages tab lists all of your WhatsApp templates on one page. From this list, you can open individual templates to review their…

Message Folders

Message folders represent the stages messages go through as they move through your flows and campaigns. Inbox The Inbox holds messages received from contacts.…

Sending an Email

Use the Send Email action to send an email from within a flow. The email can include values referenced with the following variables: @contact @urns @results…

Sending Manual Messages to Contacts or Groups

There are two ways to send manual messages to your contacts, outside of flows. To send a message directly to a single contact, go to the contact's page. You…

Deleting Messages from 'Archived' folder

Messages must be archived before they can be deleted. Only incoming messages can be deleted; outgoing messages are kept to verify the origin of all messages…

Schedule a Message to be Sent Later

You can schedule messages to be sent at a later date and time, and repeat them daily, weekly, monthly or yearly. Note: Sending a scheduled message is different…

Mastering Shortcuts Messages

Creating and Using Shortcuts Shortcuts let you insert pre-written responses for common scenarios, so you can reply faster and keep your answers consistent.…

Adding WhatsApp Templates to Broadcasts

You can now add your WhatsApp templates to Broadcast messages. This means that Facebook and WhatsApp contacts can be targeted at the same time as all other…

Labeling Messages

We let you add labels to classify responses. This makes it easier to organize your messages and sort through them when they're exported from the platform. You…

Attaching a PDF URL to a Message

We've added a new feature that lets you attach a PDF URL to a message, in addition to image, audio and video URLs. Attaching your PDF URL Once you're in the…

Archiving Messages

Much like email, you can archive incoming messages. Outgoing messages are kept to verify the origin of messages sent through the channels connected to your…

What's the Difference between 'Inbox' and 'Flows' Messages?

In the Messages tab, some incoming messages appear in the Inbox folder while others appear in Handled. Inbox messages are received outside of a flow and are…

Exporting Messages

Messages can be exported to a spreadsheet for review outside the platform. To export incoming and outgoing messages: Click the Messages tab. Click the menu…

Using Quick Replies from Broadcasts

Quick replies let you give contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber and Telegram a predefined set of responses. These…

Adding Quick Replies to your Messages

Quick replies let you give contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber and Telegram a predefined set of responses to choose…