Quick replies let you give contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber and Telegram a predefined set of responses to choose from.

Create your Quick Replies

To add quick replies to a message, open the Quick Replies section below the message in the Send Message action:

Next, enter your quick replies. In this example, the message asks contacts to reply 1 to join the Chess Club or 2 to join the Film Society, so the quick replies are 1 and 2:

Your contacts will see buttons they can tap to respond to your message. You can also test this in the simulator:

Channel Specific Quick Reply Types

Some channel types only support simple text values as quick replies, but others support menus with descriptions, location selection buttons, rich forms and URL links with configured text. To use these channel-specific features, add markup to the quick reply value.

Menus with Descriptions

[TEXT]<extra>[DESCRIPTION] OK<extra>I agree to the terms and conditions

URL Buttons

<url>[TEXT]<extra>[URL] <url>Visit Website<extra>https://example.com

Location Choosers

<location>[TEXT] <location>Send Location

Rich Forms

Use these to invoke a WhatsApp Flow or Telegram Webapp. The collected data is then available in the flow as @input.payload.

<form>[TEXT]<extra>[WHATSAPP_FLOW_ID] <form>Register Now!<extra>123456789

The table below shows the quick reply types each channel type supports, so you can see which options you can use when configuring messages in your flow.

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