• Adding a TextIt Ticketing Service

  TextIt makes it easy to escalate contacts from automated flows with human agents, which means your team can assign, respond to, and close tickets, all without ever leaving your workspace. You can quickly see tickets that need your attention or tickets that have yet to be assigned in the unassigned folder. Adding agents Let's start by adding agents to handle the ticket. First, go to your workspace settings page by clicking on your name at the top right. Scroll down to find on the multi-logFew readers

• Open Tickets Smart Group

  Previously, you needed to create a Smart Group to find contacts who had open tickets. We've made it even easier by automatically creating this group in your workspace. Viewing the 'Open Tickets' Group On the left-hand side within the Contacts tab, find the 'Open Tickets' folder: In the folder, you'll find all contacts who currently have active tickets in your Ticketing SerFew readers

• Opening a Ticket from the Contact Page

  TextIt makes it easy to escalate contacts from automated flows to one-on-one communication with human agents without ever leaving your workspace via tickets. You can now open a ticket directly with a contact without first entering a flow. Here's how: Head to the Contacts tab: Then select the intended contact On the rigFew readers