Contact Information Anonymization

We understand that some use cases require contact information to be handled sensitively. For these, we added an anonymization feature that replaces a contact's URN with a random code (REF in the screenshot below) and completely removes their address (their phone number, or an ID associated with their Facebook or Telegram account):

When the anonymization feature is enabled, every new contact is anonymized, including contacts imported from a spreadsheet and contacts created when someone interacts with one of your channels. The contact's name, UUID, reference code, groups, language preference and custom fields are still accessible. Exported contact and flow information is also anonymized.

Once an account has been anonymized, the change is permanent. It only affects the account in which it's enabled; parent and child accounts aren't affected.

If this doesn't meet your needs, we'd like to hear how we could improve this feature to support more use cases.

To enable this feature, contact us through the support widget in the lower right corner of the screen.