Channels
Channels are how you engage with your contacts. You can add channels to communicate over Facebook Messenger, Twitter, SMS, phone calls, and more.
Integrating Using the External Channel API
Although we provide integrations with dozens of aggregators such as Twilio, Vonage and others, you may need to integrate with other systems. Our External…
Adding Channels
You can add a channel to your workspace from your workspace settings. Click the settings icon at the bottom left corner of your screen, then click + New…
Using WhatsApp
You can integrate a WhatsApp channel with TextIt using a provider such as Twilio or 360Dialog. Using Message Templates WhatsApp providers require templates to…
Add a Facebook Page to Create a Messenger Channel
Facebook has updated its integration policies, so you can now connect a Facebook page to create a Messenger channel in a few steps. If you've already…
Adding a Twilio Number
To send and receive messages through a Twilio channel, you'll need to create a Twilio account, purchase a virtual number, and connect it to your TextIt…
Removing a Channel
To remove a channel from your workspace: Go to your workspace Settings and, under Channels, click the channel you want to remove. On the channel's page, click…
Adding an Instagram channel
To add an Instagram channel to your TextIt workspace, follow these steps: Create a business account on Instagram. You'll need to create a business account, or…
Restricting Sending to International Numbers
Restricting Sending to International Numbers Sending messages to international numbers can run up carrier or aggregator fees. A channel's Allow international…
Split by Channel in a Flow
If you want your flow to send only via certain channels, or to handle contacts differently depending on their channel, you can split on the channel with a…
Setting a Contact's Preferred Channel
Default Behavior By default, we match contacts with channels using the following criteria: If you have multiple channels of the same type connected to your…
Managing Opt-Outs on Twilio Channels
Opt-outs are common in SMS and IVR services. Under the TCPA, your contacts should be able to opt out at any time. Use this guide to learn how to track and…
Introduction to Telegram Channels
A Telegram channel gives you access to Telegram, a fast and free messaging platform used by over 500 million people around the world on any mobile device.…
Adding a Voice Enabled Vonage Number
First, sign up for a Vonage account and add a voice-enabled number. After signing in to your Vonage APIs dashboard, click Numbers on the left-hand side, then…
Disabling a Channel
If you need a channel to stop sending messages to your contacts for a while, you can disable it. Disabling a channel rather than removing it lets you keep its…
WhatsApp Template Languages
If you use WhatsApp templates, create them in the correct languages so that they map to the languages in your account. Because the two platforms handle…
Twilio Supported Countries for Two-Way SMS
Twilio two-way SMS lets you carry on a conversation by both sending and receiving text messages. See more about using two-way SMS via Twilio here. The list…
Adding a Telegram Channel
You can add a Telegram channel the same way as any other channel: log in to your account, go to the settings page and click + New channel. Select the Telegram…
Adding a Twilio Messaging Service
Twilio recently optimized its platform to handle programmatic SMS messaging at scale. You can now create a messaging service, which lets you dedicate multiple…
Whatsapp Contact Identity Changes: BSUID
WhatsApp Contact Identity Changes (BSUID) Meta is introducing new identifiers for WhatsApp users as part of a broader effort to improve privacy and…
Introduction to Channels
Channels allow you to send and receive messages or phone calls through your account. You can connect up to 10 channels, including multiple channels of the same…