Channels
Channels are how you engage with your contacts. You can add channels to communicate over Facebook Messenger, Twitter, SMS, phone calls, and more.
Integrating Using the External Channel API
Although we provide integrations with dozens of various aggregators such as Twilio, Vonage, and others, you may need to integrate with other systems. Our…
Adding Channels
You can add a channel to your workspace by navigating to your account settings page. Simply click the settings icon at the bottom left corner of your screen,…
Using WhatsApp
You can integrate a WhatsApp channel with TextIt using a provider such as Twilio and 360Dialog. Using Message Templates WhatsApp providers require templates in…
Add a Facebook Page to Create a Messenger Channel
Facebook has updated its integration policies, so you can now easily connect a Facebook page to create a Messenger channel in just moments. If you've already…
Adding a Twilio Number
To send and receive messages through a Twilio channel, you'll need to create a Twilio account and purchase a virtual number, and connect it to your TextIt…
Removing a Channel
To remove a channel from your account: Go to your workspace settings page, under channels, and click the channel you want to remove. In the selected channel's…
Adding an Instagram channel
To add an Instagram channel to your TextIt workspace, follow these steps: Create a business account on Instagram. You will need to create a business account or…
Restricting Sending to International Numbers
Your channel's phone number may automatically allow sending messages to international numbers, which could cause carrier or aggregator fees to add up. To avoid…
Split by Channel in a Flow
If you want your flow to send via a certain channel, you can set the channel(s) by using a **Split by Expression **action using the @channel.name expression.…
Setting a Contact's Preferred Channel
Default Behavior By default, we will match contacts with channels using the following criteria: If you have multiple channels of the same type connected to…
Managing Opt-Outs on Twilio Channels
Opt-outs are common among SMS and IVR services. According to the TCPA, your contacts should have the ability to do so at any time. Use this guide to learn how…
Introduction to Telegram Channels
Telegram channel gives you access to a super-fast, simple, and free platform used by over 500 million people around the world through any mobile device.…
Adding a Voice Enabled Vonage Number
First, signup for a Vonage account and add a voice-enabled number. After signing into your Vonage APIs dashboard, click Numbers on the left hand side, then Buy…
Disabling a Channel
Need a channel to temporarily stop sending messages to your contacts? You can now disable individual channels. Disabling a channel rather than removing it…
WhatsApp Template Languages
If you are using WhatsApp templates, you'll need to make sure to create those templates with the correct languages so that they map correctly to the languages…
Twilio Supported Countries for Two-Way SMS
Twilio two-way SMS messages allow you to carry on a conversation by both sending and receiving text messages. See more about using two-way SMS via Twilio here.…
Adding a Telegram Channel
You can add a Telegram channel just like you would any other channel: simply log in to your account with us, navigate to the settings page, and click + New…
Adding a Twilio Messaging Service
Twilio recently optimized its platform to accommodate programmatic SMS messaging at scale. This upgrade allows for the creation of a messaging service, which…
Whatsapp Contact Identity Changes: BSUID
WhatsApp Contact Identity Changes (BSUID) Meta is introducing new identifiers for WhatsApp users as part of a broader effort to improve privacy and…
Introduction to Channels
Channels allow you to send and receive messages or phone calls through your account. You can connect up to 10 channels, including multiple channels of the same…