A Twilio Messaging Service sends your messages from a pool of numbers on your Twilio account instead of just one, so you can send at higher volumes and keep each contact on the same number. It can also shorten links in your messages.

Before you start

You'll need a Twilio account with a Messaging Service that has numbers in its sender pool. Twilio explains how to create and configure a Messaging Service under Messaging > Services in the Twilio Console.

You'll also need:

• Your Messaging Service's SID, which starts with MG and is listed on its properties page.
• Your Twilio account's Account SID and Auth Token, which are under Account Info on the Twilio Console dashboard.

Adding the channel

Go to Settings > Channels and click New Channel. Twilio Messaging Service is under SMS & Voice, or you can type its name in the search box.

If your workspace isn't connected to a Twilio account yet, enter your Account SID and Auth Token and click Continue.

Then choose the Country your service sends in, enter its Messaging Service SID and click Add Channel.

Finishing setup

Once the channel is added, its configuration page shows a request URL. In your Messaging Service's integration settings in the Twilio Console, choose to send a webhook for incoming messages and enter the request URL, so that contacts' messages reach your workspace.

You can come back to the request URL at any time from the channel's page.

Considerations

To shorten links in your messages, open the channel, choose Edit from its menu and check Twilio Link Shortening.

Twilio handles opt-out keywords like STOP itself. See Managing Opt-Outs on Twilio Channels.

To learn more about channels in general, see Introduction to Channels.