Connecting a Zenvia WhatsApp Channel
Zenvia is a Brazilian customer experience platform offering WhatsApp alongside SMS and other channels. Contacts can message your number and send photos, videos, documents and locations.
Before you start
You'll need a Zenvia account with your WhatsApp number set up on its integrations page, and an API token, which you can create in Zenvia's API console. Zenvia's API reference explains how tokens work.
Adding the channel
Go to Settings > Channels and click New Channel. Zenvia WhatsApp is under Social & Chat, or you can type its name in the search box.
Then fill in the form:
| Field | What to enter |
|---|---|
| Country | The country your number is in |
| Number | Your WhatsApp number, including its country code |
| API Token | Your Zenvia API token |
Click Add Channel. There's nothing more to set up on Zenvia's side.
Considerations
Contacts can be sent messages within 24 hours of their last message to you. This channel can't send WhatsApp templates, so it can't message contacts outside that window.
To learn more about WhatsApp channels in general, see Using WhatsApp.