Commio, formerly ThinQ, is a voice and messaging platform that routes messages across many US carriers. Connect a US number from your Commio account to send and receive SMS with contacts, and messages can include photos and other media.

Before you start

You'll need a Commio account with a US number, along with:

• Your Commio account ID.
• Your Commio username and an API token. Commio's API documentation explains how to create a token in the Commio customer portal: go to API > Tokens and click Add Token.

Adding the channel

Go to Settings > Channels and click New Channel. In the dialog, Commio is still called ThinQ. It's under SMS & Voice, or you can type its name in the search box. If your workspace's timezone isn't in the US, check Show other regions to find it.

Then fill in the form:

Click Add Channel.

Finishing setup

Once the channel is added, its configuration page shows two URLs and a list of IP addresses to add in the Commio customer portal, so that messages and delivery updates reach your workspace:

• Set the first URL as your Inbound SMS Configuration URL, with URL as the attachment type.
• Set the second as your Delivery Confirmation URL, with Form-Data as the delivery notification format.
• If your account only accepts API requests from approved IP addresses, add the ones shown.

You can come back to these at any time from the channel's page.

To learn more about channels in general, see Introduction to Channels.