Plivo offers phone numbers in many countries for SMS. Connect a number from your Plivo account, or buy a new one, and contacts can text it to start your flows.

Before you start

You'll need a Plivo account, along with its Auth ID and Auth Token, which are at the top of the overview page of the Plivo Console. Plivo's guide to authentication explains them.

You can use a number that's already on your Plivo account, or buy a new one while adding the channel.

Adding the channel

Go to Settings > Channels and click New Channel. Plivo is under SMS & Voice, or you can type its name in the search box.

If your workspace isn't connected to a Plivo account yet, enter your Auth ID and Auth Token and click Continue.

You'll then see the numbers already on your Plivo account. Click one to add it, or search for a new number by country and, optionally, the digits it should contain. Clicking a number from the search results buys it, which charges your Plivo account.

There's nothing more to set up on Plivo's side: the channel creates a Plivo application for the number, so its messages reach your workspace.

Considerations

Plivo channels send and receive text messages only, not voice calls.

If you change your Auth Token in Plivo, the channel stops working until you connect it again.

To learn more about channels in general, see Introduction to Channels.