ClickSend offers business SMS on dedicated numbers, used by businesses large and small through its dashboard and API. Connect a ClickSend number, and an inbound rule on it forwards contacts' replies to your workspace.

Before you start

You'll need a ClickSend number, along with your ClickSend username and API key. ClickSend explains where to find them in managing your account: click the key icon at the top right of your dashboard.

Adding the channel

Go to Settings > Channels and click New Channel. ClickSend is under SMS & Voice, or you can type its name in the search box. If it isn't listed, check Show other regions.

Then fill in the form:

Click Add Channel.

Finishing setup

Once the channel is added, its configuration page shows a receive URL. Add an inbound rule for your number in your ClickSend dashboard, with its action set to URL and this as the URL, so that contacts' messages reach your workspace.

You can come back to the receive URL at any time from the channel's page.

Considerations

Messages are sent as plain text, and long messages are split into several. Any attachments are sent as links. If you regenerate your API key in ClickSend, update it on the channel too.

To learn more about channels in general, see Introduction to Channels.