Rocket.Chat is an open source chat platform you can host yourself. Through its Omnichannel, contacts who reach you on Rocket.Chat, e.g. through its live chat widget on your website, can be answered by your flows, and messages and replies can include attachments.

Before you start

You'll need a Rocket.Chat workspace you're an admin of, with Omnichannel turned on, and a bot user with the livechat-agent role for your flows to reply as.

You'll also need a personal access token for an admin user, which comes with that user's ID. Check Ignore Two Factor Authentication when you create it. It's only shown once, so copy both somewhere safe.

Adding the channel

Go to Settings > Channels and click New Channel. Rocket.Chat is under Social & Chat, or you can type its name in the search box.

The form shows an App Secret to use in the next step. Keep it open while you set up the app in Rocket.Chat:

1. Install the TextIt Channel app from your Rocket.Chat Marketplace.
2. Go to Administration > Apps > TextIt Channel, enter the App Secret from the form in its settings and click Save Changes.
3. Copy the app's URL, which ends with a long ID, e.g. https://my.rocket.chat/api/apps/public/51c5cebe-b8e4-48ae-89d3-2b7746019cc4.

Then fill in the form:

Click Add Channel.

To learn more about channels in general, see Introduction to Channels.