Connecting an Infobip Channel

Infobip is a global communications platform with direct connections to mobile networks around the world. Connect a number you have with Infobip to send and receive SMS, and MMS where your number supports it.

Before you start

You'll need a number on your Infobip account, along with an API key and your account's base URL. Both are on the API keys page of the Infobip web interface, and the base URL is also on its homepage. Infobip explains API keys and the base URL.

Adding the channel

Go to Settings > Channels and click New Channel. Infobip is under SMS & Voice, or you can type its name in the search box.

Then fill in the form:

Field What to enter
Country The country your number is in
Number Your number, with its country code, or your short code
API Key Your Infobip API key
Base URL The part of your base URL before .api.infobip.com, e.g. xxxxx for https://xxxxx.api.infobip.com

Click Add Channel.

Finishing setup

Once the channel is added, its configuration page shows two URLs to set on your number in the Infobip web interface:

  • Received URL: where Infobip sends contacts' messages to your number.
  • Delivered URL: where Infobip sends delivery reports. It's also sent with each message, so this one is optional.

You can come back to these URLs at any time from the channel's page.

Considerations

Messages with attachments are sent as MMS, which only some numbers and countries support.

To learn more about channels in general, see Introduction to Channels.

Last updated 12 November 2026